Advanced Technical Support Expert Jobs For Schneider Electric
Schneider Electric
تفاصيل الوظيفة
Mission:-
Provide Technical Support at advanced technical level
Provide Professional Services : Remote assistance,EcoStruxure Consultation, Onsite intervention (with agreement of local services
Improve Customer Satisfaction by providing a high quality professional Advanced Technical Support to SE customers.
Responsibilities & Key Tasks
Resolve advanced technical problems brought to us by customers, Application Engineers, Sales personnel and Engineering.
Identify and qualify product failures and assist Engineering in understanding and resolving them.
Research and documentation of technical problems and solutions.
Design, plan, research, evaluate and test complex systems used to monitor and/or control electrical equipment and building
management systems.
Remote connection to customer installations for troubleshooting and healthy system checks.(Site Visit may be required. )
Other duties as assigned.
Prioritize critical site escalations, especially for Global Strategic Accounts and Strategic Partners.
Work closely with all teams in the technical support scope: Primary and Expert support team, Internal Technical and Services
Teams and BU during case life cycle time until it is successfully resolved from a customer point of view.
Maintain the right expertise in Building Management Systems BMS
Occasionally provide technical trainings to customers .
Qualifications
Experience:
+5 years Technical Support and preferably experience
System troubleshooting, diagnosis and problem solving for:
Software, hardware, networking and databases
Power and/or electrical systems knowledge.
Building automation and control.
Skills:
Fluency required in English
Experience with windows operating systems and associated network experience
Strong background in IT and communication networks (IP)
Building management communication protocols: BacNet, LON, etc…
Familiar with big projects solutions context.
Have advanced Digital Citizenship.
Able to work with multicultural environment with regional responsiblities.
Strong verbal and written communication skills are required
Excellent problem solving abilities, aptitude to understand and explain technical information, interpersonal, communications and
time management skills;
Ability to work with people with a wide range of technical backgrounds, including senior professional engineers, electricians, IT
engineers and personnel, account managers, sales personnel
Positive attitude, enthusiastic, self-motivated and customer focused
People-person and team player, enjoying the cross-functional interaction required for this position
Quick learner with an inquiring mind
Strong written and oral communications skills
Comfortable working in a fast paced, dynamic environment
Ability to develop and maintain customer rapport;
Good coaching and presentation skills desired.
Desired
On-site building management systems commissioning experience
On-site or remote advanced technical support experience
Cloud based applications, architectures and platforming experience
Knowledge of programming languages / scripting languages and tools such as C++, C, MySQL, Java, Python is a big advantage.
Knowledge of other Schneider Electric automation products
Understanding of programmable logic controllers (PLC)
