Hiring Customer Relationship Officer at EG BANK
EG BANK
Job Description
Profile :- EGBANK was established in 1981, under the investment law 43/1974 and its amendments. EGBANK’s main founders are; Salah Mahmoud, Gawad Bu Khamseen, Fahd El Shobokshy, Abdel Rahman El Sharbatly and Misr Insurance, who had a vision of establishing an Egyptian bank to serve and support the developmental projects in Egypt and the Arab countries.
Since its establishment, EGBANK grew organically throughout the years and maintained competent healthy portfolio, strong level of stability and profitability in relevance to its size. EGBANK followed a smart expansion strategy that depended on collaborating in strategic projects, with successful symbols of potential sectors, with the aim of offering value added services to the Egyptian market.
Hiring Customer Relationship Officer at EG BANK
- JOB PURPOSE :
The Customer Relationship Officer is responsible for marketing and selling the bank’s products and services through direct and cross selling techniques while maintaining a high quality service. In addition to developing relationships with customers and ensuring that their profiles are up to date.
- MAJOR RESPONSIBILITIES AND ACOUNTABILITIES :
- Identifies customer needs and fulfils it with proper bank’s products or services.
- Handles customers’ requests/inquiries related to their accounts, products and services in a professional manner and serves all customers regardless of segment up to the level of their full satisfaction.
- Promotes and sells the bank’s products and services to achieve the yearly set targets.
- Ensures that brochures are up to date and in place.
- Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures.
- Uses cross-selling techniques with EGBANK existing customers.
- Adheres to Branch Operating Model.
- Ensures that customers’ profiles are updated through implementing the KYC principle (Know Your Customers).
- Migrates customers to various channels (ATM, cheque deposit box).
- Carries out any task requested by the Senior Relationship Officer and the Branch Manager.
- Makes calls upon request to EGBANK existing clients.
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