Orascom Development

Customer Service Executive Jobs (2021) At Orascom Development

Orascom Development

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2 years ago

Customer Service Executive Jobs (2021) At Orascom Development

Job Description

Profile :- Orascom Development Egypt (ODE) is an integrated developer of resort towns in Egypt, with a vertically-integrated business model involving the development of residential units, hotels, and recreational facilities such as golf courses, town centers, and marinas, in addition to supporting infrastructure, such as hospitals, schools, and utilities. ODE currently owns a land bank of 49.9 million square meter and 23 hotels with a total of 4,919 rooms within four operating destinations. El Gouna, on the Egyptian Red Sea Coast in Hurghada, Taba Heights, on the Sinai Peninsula, Makadi Heights in Hurghada and Byoum in Fayoum.

 

Orascom Development Egypt (ODE) is the largest subsidiary of Orascom Development Holding (ODH). ODH is a leading developer of fully integrated destinations with a diverse portfolio of worldwide destinations covering Egypt, the United Arab Emirates (UAE), Oman, Morocco, Montenegro, Switzerland and the United Kingdom. The group operates a total of 32 hotels with 7,205 rooms and controls approximately 101 million sqm of land.

Responsibilites:

-Answer clients and owners’ calls professionally, introducing oneself as the point of contact. 

-Establish a strong relation of trust by professionally answering clients’ inquiries and settling disputes, and resolving always   adhering to the department and company policies and procedures. 

-Communicate with clients through various channels (emails, calls and face to face). 

-Liaise with the concerned internal department (Sales, finance, Legal, customer support, facilities) to resolve clients’ issues and   get required information. 

-Follow up on the progress of requested tasks from other departments. 

-Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken. 

-Process clients’ forms and applications.

-Escalate critical cases of clients’ grievances and delayed responses from other internal department to the customer service   manager always after all possible solutions within authority have been referred to and failed. 

-Stay up to date with the latest company happenings and events. 

 Document every case in daily log, and send it weekly to line manager.

Qualifications:

-ُExperience 0-3 years of in similar position.

-Excellent communications skills.

 

-Ability to listen and active problem-solving skills.Good interpersonal skills.

Job Details

Salary : confidential

minimum education : Bachelor

gender : any

country : Egypt

address : Hurghada

Category : Customer Service Jobs

type job : Full Time

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