Hiring Now Teller at EG BANK
EG BANK
تفاصيل الوظيفة
Profile :- EGBANK was established in 1981, under the investment law 43/1974 and its amendments. EGBANK’s main founders are; Salah Mahmoud, Gawad Bu Khamseen, Fahd El Shobokshy, Abdel Rahman El Sharbatly and Misr Insurance, who had a vision of establishing an Egyptian bank to serve and support the developmental projects in Egypt and the Arab countries.
Since its establishment, EGBANK grew organically throughout the years and maintained competent healthy portfolio, strong level of stability and profitability in relevance to its size. EGBANK followed a smart expansion strategy that depended on collaborating in strategic projects, with successful symbols of potential sectors, with the aim of offering value added services to the Egyptian market.
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Hiring Now Teller at EG BANK
JOB PURPOSE
The Universal Teller is responsible for handling customers’ cash requests, executing all counter transactions.
MAJOR RESPONSIBILITIES AND ACOUNTABILITIES
- Executes all counter transactions in an efficient and organized manner.
- Handles customers’ cash requests and general inquiries in a professional manner, and refer them to concerned parties whenever needed.
- Spots any potential selling opportunity and refers it to concerned parties.
- Handles efficiently custody items, and keys as per custodian matrix and relevant policies and procedures.
- Adhere to Branch Operating Model.
- Carries out any task requested by the Head of Cash, the Operation Manager, and the Branch Manager.
- KEY PERFORMANCE INDICATORS (KPIs).
- Number of counter transaction mistakes and cash discrepancy.
- Achievement of service quality targets.
- Number of potential selling opportunity spotted by the job holder.
- Number of audit notes and recurrence of audit notes.
- Number of customers complaints and the recurrence of the same complaint.
- Customer feedback surveys and pulse checks.
- Number of remarks and recurrence of remarks in quality assurance individual reports.
- Number of times the job holder did not adhere to the Branch Operating Model.
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