Teller Jobs at CIB Bank|Giza branch

CIB Bank

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منذ 4 سنوات

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Profile :-Commercial International Bank was established in 1975 as a joint venture between the National Bank of Egypt (51%) and the Chase Manhattan Bank (49%) under the name "Chase National Bank of Egypt”. Following Chase's decision to divest its equity stake in 1987, National Bank of Egypt (NBE) increased its shareholding to 99.9%, and the Bank changed its name to Commercial International Bank (Egypt) S.A.E. NBE’s stake gradually decreased through several public offerings till it reached 18.7%. In 2006, a Consortium led by Ripplewood Holdings acquired the NBE stake. In July 2009, Actis a leading emerging markets private equity firm, invested US$ 244 million to acquire shares in CIB. Hence, Actis acquired 50% of the stake held by the Consortium led by Ripplewood Holdings. Five months later, Ripplewood sold its remaining position of 4.7% in CIB through the open market. This move marked the successful transition of strategic partnership to be with Actis, who then became the largest shareholder in CIB with a 9.1% stake. In March 2014, Actis sold a portion of its holding in CIB, representing 2.6% of the Bank’s total outstanding shares, in the open market to a group of international investors. Later in the year, Actis, has successfully realised its investment in Commercial International Bank (CIB )and has sold its remaining 6.5% to Subsidiaries wholly owned by Fairfax Financial Holdings Ltd (“Fairfax”) in May 2014.

Job Requirements :-

To perform the operational functions related to cash area including cash/non-cash transactions and provides a

superior service level to all customers.

KEY ACCOUNTABILITIES

Operational Functions

• Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along

with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.

• Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s.

• Process all the cash counter transactions accurately in accordance with the set objectives.

• Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the

branch and central vault.

• Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by

following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating

procedure manual.

• Cross sell products based on customer potential and needs without affecting their primary work and service

standards contributing in the achievement of the branches KPIs.

• Adhere to the bank standards related to the average waiting & serving time in addition to the productivity

reports.

• Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.

• Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all

controls and procedures are adhered to.

• Check counterfeit currencies, checks and identities.

Reporting

• Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order

to meet customer satisfaction & to reach customer delight

• Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.

• Deviations and exceptions reporting in branch monthly exception report in a timely manner

Policies, Processes and Procedures

• Follows all relevant department policies, processes, standard operating procedures and instructions so that

work is carried out in a controlled and consistent manner.

• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to

relevant health & safety procedures

• Adhere to the bank clean desk policy

Day- to-day operations

• Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of

work

Compliance:

• Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks."

Qualifications

• Bachelor’s degree of commerce, business administration, accounting or its equivalent

• (0-2) Years of experience

Skills

• Good command of English and Arabic languages.

• Communication Skills.

• Problem Solving Skills.

• Service Oriented.

• Process Oriented.

• Adept in using basic software such as office, internet and e-mail

Job: Back Office

Organization: RETAIL BANKING