Profile :- GEMS Education is a pioneering education company. Through our schools, consulting practice and our charitable foundation we are advancing education for all. Every day in our schools around the world, we prepare thousands of children of all ages for real world success.
IT Help Desk Specialist Job at GEMS Egypt
- Perform remote troubleshooting through diagnostic techniques and pertinent questions. - Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLAN's, DNS, Network. Shares, Network Storage, File/Print services, Directory Services, etc. is preferred. - Determine the best solution based on the issue and details provided by end-users. - Direct unresolved issues to the next level of support personnel. - Provide accurate information on IT products or services. - Follow-up and update end users status and information. - Pass on any feedback or suggestions by customers to the appropriate internal team. - Identify and suggest possible improvements in procedures. - Manage PC setup and deployment for new employees using standard hardware, images and software.
- Job Requirements :
- BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience.
- Years of experience at least 3 years. - Above average knowledge of networking protocols. - Proven experience as a help desk technician or other customer support role. - Proficiency in English. - Having a Certificate in CompTIA A+, ITIL Foundation, Microsoft Certified Solutions Associate on Windows 10. - Excellent communication skills.
