Profile : NEN for communication and information technology, is an Egyptian company established in 2008, aiming for production of educational software, integrated solutions and management of specialized training centers in the field of information technology.
Hiring IT Help Desk at National Education Network
- Responsibilities : - Good understanding for computer hardware. - Installing and upgrading hardware and software systems. - Support hardware issues. - Install, modify, and repair Laptops and Desktops hardware and software. - Troubleshooting and Monitor Printers issues. - Troubleshoot connectivity issues between the Users and the servers. - Configures operating systems and using remote desktop connections to provide immediate support. - Handling shared folders network drives through user’s map. - Assigning users according to security rules. - Diagnoses and solves Server software or applications faults (Antivirus Microsoft Office .Etc.). - Manages multiple cases at one time and Testing and evaluating new technology.
- Required qualifications :
- Bachelor Degree holder. - MCSA certified. - 2 years’ experience in IT help desk. - good level of English, verbal and written. - Age not more than 30 years. - Ability to think quickly and calmly when working under pressure.
