Social Media Moderator Job at Al Rabat Business Group
Al Rabat Business Group
Job Description
Profile :- Since day one -back in 1985-AlRabat took upon themselves the commitment of building for prosperity, professionalism and the emergency of elite senses in each square meter they develop.
"AlRabatProperties" Pioneers in coping with world most recent development theories of specialized building. As service oriented facilities are getting more trendy, AlRabat is proving that it is just on the right track.
A list of proven-to-be-successful projects has pushed AlRabat to uniquely stand out all their rivals, Projects mainly reside in Egypt especially in the most promising city of New Cairo as well as the wonderland of Dubai-UAE.
- Main Responsibilities and Duties :
- Review and moderate all our company pages user-generated content and user profiles (either pre-, post-or reactive moderation) within forums, comments, images, videos and audio, liaising with communicated guidelines and policies.
- Maintain the moderation guidelines and ensure they are up to date.
- Service our customer accounts, processing inquires, complaints and escalating when necessary.
- Moderate communities located in social networking sites including Facebook, Instagram and other similar social media platforms, adapting methodology where appropriate.
- Produce reports on relevant moderation statistics, issues and outcomes.
- Regularly feedback insights gained from community moderation into the marketing team.
- Monitor all industry and company information and news to anticipate potential issues.
- Ensures all KPI's for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
- Ensures all our company policies and procedures are executed in a positive manner.
- Details :
Work Location: Nasr City(From office not remotely).
Working Hours: 9AM-6PM.
Line Manager: Marketing Manager.
- Professional / Academic requirements :
- Bachelor’s Degree. (Any).
- Excellent command of Arabic | English (written – typing skill).
- 1 : 3 years of experience in the same position.
