Solutions Support Engineer Jobs in Cairo At Vodafone Egypt
Vodafone Egypt
Job Description
Profile
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As
a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world.
Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done,
together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and
make a real difference.
Job Responsibility
Role purpose : Act as back office engineer for all SOC-Services Nodes. also be involved in the troubleshooting
of any issues.
Job Responsibility
• Support and develop new tabs on VAS Investigator tool
• Knowledge sharing for any new information with 1st line team members.
• Own complaints and cases escalated from first line.
• Services Support for 24/7 availability
• Handle customer care individual complains received from call center , retails , corporate and Dealers
• Handle the incident management function for all services such as (Payment , Charging , IN, Messaging and
VAS)
• Handle the execution of the Changes requests CRQs for services domains (( Payment , Charging , IN,
Messaging and VAS)
• Provide & develop customized solutions and applications to most of the call centers teams to assist them
handling customer complains
faster and get MAX customer satisfaction
Requirements
Bachelor's degree in Communication or equivalent experience.
2 years experience in similar field
Application support or Software developing such as UNIX shell scripting basic experience is a plus
OS such as UNIX , LINUX
Database administration or SQL scripting experience
Core competencies, knowledge and experience
Dedication, sense of ownership, and ability to work within a team
Innovative & creative thinking for new solutions, technologies and data protection
The ability to work quickly, under pressure and to deadlines cross the function groups
Eye for details and accuracy
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating
and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting
Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively
encourage everyone to consider becoming a part of our journey.
