North Africa HR Manager (Cairo)
Oil and Gas
Job Description
Repair Customer Service Representative
CLOSING DATE 2 AUGUST 2021
DUTIES & RESPONSIBILITIES:
Work closely with credit and compliance to ensure orders are completed.
Work closely with managers in other departments, such as sales, on updating policies and procedures for client services.
Track all inquiries for quotations uppon customer contact and equipment arrival at the inbound equipment.
Carry out credit limit checks, and ensure customers are not on black or watch log lists by using the Global Compliance System.
Creation and control of quotes according to customer needs by successfully following the completion of the Contract Review, and communicate with customers for clarification.
Submit all incoming customer service orders within the Enterprise Resource Planning "ERP" so the project can be properly carried out to avoid delays and unexpected issues.
Ensure that all required outside vendors quotes can be received in a timely manner, which will allow us to ensure expected profit margins are in line with customer expectations. This will also ensure deadlines and the conclusion of service is achieved within the timeframe outlined.
Identify potential improvement opportunities within the applicable systems and work with relevant departments on such improvements.
Liaise with customer and IVB about approved ITP/Quality Plans making sure the pre-defined scope of work is reviewed and approved by all parties.
QUALIFICATIONS:
• Higher education degree (Desirable)
EXPERIENCE:
• 3-5 years’ experience in manufacturing environment preferable
SKILLS, TRAINING, OR SPECIAL KNOWLEDGE:
• Microsoft Office Suite (Essential)
• ERP System Experience (Glovia), basic to advanced knowledge level preferable (Essential)
• Oil and Gas Technical Knowledge (Desirable)
• 5S (Organization/Standardization) experience or knowledge (Desirable)
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