IT Specialist Jobs At Proper Business Solutions
Proper Business Solutions
Job Description
Profile :- Proper Business solutions is offering a comprehensive suite of customer care call center services, outbound and lead generation, back-office and data processing solutions to organizations from around the world. We are committed to delivering outstanding customer experience with every interaction. Our company believes that customer experience is key to establishing lasting value for both business and their customers. We do this by creating integrated platforms, which include multiple customer channels and process support. These platforms enable us to consistently build and deliver exceptional service across channels and locations across the globe. Whether the company needs a fully integrated customer service or a simple after hours answering service, Proper Business Solutions provides organizations with the right tools, best practices and the most talented people to support them every step of the way.
- Job Duties :-
-Responding to queries via chat, email, or phone.
- Help other staff members on troubleshooting and diagnosing problems.
- Providing technical assistance for questions and problems.
- Resolving problems with networks and other computer systems.
- Diagnosing system errors and other issues.
- Following up with the team to ensure full resolution of issues.
- Running reports to analyze common complaints and problems.
- Installing or changing software to fix issues.
- Remotely accessing hardware or software for clients to make changes and fix problems.
- Job Requirements :-
- Degree in computer science or computer Engineer.
- CCNA Certification.
- Experience in VOIP and WebRTC.
- Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems, Familiarity with both PC and Mac Hardware and Software, Experience with Network Repairs and Analysis, Good Customer Service Skills.
- US shift rotational.
- Work Location: Nasr City- Mostafa Elnahhas Street.
- NO TRANSPORTATION PROVIDED.
- 5 Working Days (2 Days off).
